FREQUENTLY ASKED QUESTIONS

Can I Request A Custom Order?


Of course you can, we just love a custom order! Send us a message either via order@nebularosecreations.co.uk or fill in our contact form and we will be happy to discuss your individual requirements to create your custom order.




Can I Get A Discount For Multiple Purchases?


It depends on the quanities you are look at purchasing, but feel free to pop us a message letting us know what you need and we will see what is possible for you :)




Can I Have My Order Sent Straight To The Recipient?


Yes! Simply enter the address you wish to send the items to at the shopping cart. If you would like to add a note to your order so the person know's who sent it just leave your note in the shopping cart as we will make sure to include it with the order for you :)




I Am A Small Business - Can You Create Branded Items For Me?


Yes we can, as everything is made by hand and to order depending on your requirements most items can be altered to be branded for you. Pop us an email to info@nebularose.co.uk and we can get creative for your business! We understand that wholesale doesn't always work for a small businesses and you want to sample items before buying bulk and that's where we can help.




What Will My Candle Look Like?


As all the candles are hand made they are unique so no two candles will look the same! Different oils produce different colours. For example, a candle using range or mandarin oils will have a slightly orange/yellow colour to the wax. Candles that use clear oils like Lavender will appear whiter in appearance. There may be a tiny air bubble on the surface of the candle - this is completely normal when using soy wax and does not affect it's burn time or scent throw. This is what makes these candles so unique compared to other mass produced factory made candles on the high street.




I Would Love To Collaborate With You....


Great! I would love to collaborate with like minded brands and influencers. If we share the same values then please get in touch. I'm more than happy to supply your subscription box or take part in a competition giveaway. I'm even happy to send a sample or two to the right blogger to review.




Can I Request An Order For A Bespoke Candle?


Yes! I am very happy to make custom orders. I can create a scent of your choice in any size and with your choice of either wooden or standard wick. I’m happy to discuss any ideas with you so get in touch.




I Would Like To Stock Your Candles In My Stock


Wonderful news! I currently supply a handful of boutique and vintage shops with my candles so please get in touch with me via the contact page to discuss further.




Do You Do Wedding Favour Candles?


Yes! Happy to make bespoke mini candles to help celebrate your special day. Please contact me for further information on prices and to discuss what you would like to make your day that extra bit special.




How Can I Maximise The Burn Time Of My Candle?


You can maximise the burn time of your candle by making sure you trim the wick to no more than 5mm and letting it burn for a minimum of 4 hours the first time you light it. Once your candle has reached its full burning pool, it is recommended burning your candle for no longer than 4 hours. Remember to TRIM THE WICK between burns to get the most out of your candle. This stops the wick from drooping into the melted wax and "drowning" making it difficult to light.