FAQ

FREQUENTLY ASKED QUESTIONS

Candles, Reed Diffusers & Wax Melts

What Will My Candle Look Like?


As all the candles are hand made they are unique so no two candles will look the same! Different oils produce different colours. For example, a candle using range or mandarin oils will have a slightly orange/yellow colour to the wax. Candles that use clear oils like Lavender will appear whiter in appearance. There may be a tiny air bubble on the surface of the candle - this is completely normal when using soy wax and does not affect it's burn time or scent throw. This is what makes these candles so unique compared to other mass produced factory made candles on the high street.




Do You Offer White Label Home Fragrance Items?


Yes of course! If you are looking to create your own range for customers to purchase and want to include your own branding, scents etc I am happy to help. Simply message order@nebularose.co.uk with your requirements and we will be happy to help.




I Would Like To Stock Some Of Your Items In My Own Store...


Wonderful news! I currently supply a handful of boutique and vintage shops with my candles, Reed Diffusers and Gift Sets so please get in touch with me via the contact page to discuss further.




How Can I Maximise The Burn Time On My Candles?


You can maximise the burn time of your candle by making sure you trim the wick to no more than 5mm and letting it burn for a minimum of 4 hours the first time you light it. Once your candle has reached its full burning pool, it is recommended burning your candle for no longer than 4 hours. Remember to TRIM THE WICK between burns to get the most out of your candle. This stops the wick from drooping into the melted wax and "drowning" making it difficult to light.





Care Of Items


General

Can I Request A Custom Order?


Of course you can, we just love a custom order! Send us a message either via order@nebularosecreations.co.uk or fill in our contact form and we will be happy to discuss your individual requirements to create your custom order.




Can I Get A Discount For Multiple Purchases?


It depends on the quanities you are look at purchasing, but feel free to pop us a message letting us know what you need and we will see what is possible for you :)




Can I Send A Gift Straight To A Recipient?


Yes of course! Simply enter the address you wish to send the items to at the shopping cart for the delivery address. If you would like to add a note to your order so the person know's who sent it just leave your note in the shopping cart as we will make sure to include it with the order for you :)




I Own A Small Business - Can You Brand Items For Me?


Yes we can, as everything is made by hand and to order depending on your requirements most items can be altered to be branded for you. Pop us an email to order@nebularose.co.uk and we can get creative for your business! We understand that wholesale doesn't always work for a small businesses and you want to sample items before buying bulk and that's where we can help.




I Would Love To Collaborate With You...


Great! I love to collaborate with like minded brands and influencers. If we share the same values then please get in touch. I'm more than happy to supply your subscription box or take part in a competition giveaway. I'm even happy to send a sample or two to the right blogger to review.




Why don't you offer next day delivery?


As all items are made to order and some take more time than others to create unfortunately I am not able to offer next day delivery. You can choose to select First Class postage so as soon as your order is ready it will arrive as quickly as possible, but please do remember alot of love goes into creating your order and that love takes time so please be patient. I always do my best to get orders made and dispatched as quickly as possible usually within 3 - 7 working days but during busy periods (like Christmas) this time frame can be longer. If you require an item for a specific date please do message me as I may be able to accomoate your request - I can't always guarentee it but I will always do my best :)